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Service & Fleet Management

High availability
is no accident.

From on-site service to replacement parts to damage reporting: mocci ensures that your fleet stays up and running—without your team having to make trips to the repair shop.

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On-site service, nationwide coverage in Germany
mocci-service-hub
Advantages

To keep your fleet up and running.

At mocci, service is built into the system—it’s not an add-on contract. Three things determine whether your fleet runs smoothly.

On-site Instead of at the Shop

Problems are solved right where the vehicles are needed.

72-hour response time

Minimal disruptions to ongoing operations throughout Germany.

Transparent Status

Every service case is clearly documented in the dashboard.

Background

Outages rarely occur suddenly.

Problems often start with small oversights that can quickly become costly without a structured service plan.

mocci-service-bike-tire-1
  1. 01Delayed RepairsMinor damage is ignored until it causes a breakdown in the middle of the trip.
  2. 02Missing Replacement PartsLong wait times for parts increase the downtime for each affected bike.
  3. 03Lack of TransparencyWithout an overview of the fleet's status, problems remain hidden until it's too late.
  4. 04Long workshop hoursEvery day spent in the shop is a day lost from field service—trips to the shop require additional staff.
Service Process

A clear process instead of long downtimes.

Five steps from the initial report back to the field—every step is trackable in the dashboard.

1
Report a ClaimIt's easy—just use the app and take a photo right there at the vehicle.
2
ExamQuick digital diagnosis by mocci Support.
3
ReactionTechnician scheduling, including spare parts.
4
RepairQuick on-site solution at your location.
5
Back in ActionThe fleet continues to operate without interruption; the incident has been documented.
Damage Reporting

Report damage. Respond immediately.

Reporting, diagnosis, and tracking are all handled through a single interface—no paperwork and no waiting on hold.

Mocci Fleet Management - Damage Reporting
  • Web-Based Claim ReportingRecord issues directly on the vehicle with just a few clicks, without any paperwork.
  • Real-Time Photo DocumentationUpload images directly so that support can assess the issue right away.
  • Automatic PrioritizationUrgent cases are automatically identified and given priority.
  • End-to-End TrackingYou can clearly see every step of the process in the dashboard.
Cover

Support wherever your fleet is on the road.

Our own service team, plus certified partners in all major metropolitan areas.

Map Service
Hubs & Partner Locations
MunichCologneKasselBerlinHamburgFrankfurt am MainStuttgartLeipzigDüsseldorfNurembergHanoverBremen
RegionsGermany, the Netherlands, and AustriaService network in all major metropolitan areas.
Partner NetworkCertifiedTrained partner businesses with access to mocci replacement parts.
Response time< 72 hoursFrom the initial report to the on-site appointment.
Service by the Numbers

Service you can measure.

Key performance indicators from day-to-day operations: availability, response time, service calls, and average downtime.

> 95%
Fleet Availability

About the mocci fleets we manage during normal operations.

< 24 hours
Response Time to Reports

Initial response upon receipt of the damage report in the dashboard.

100%
Spare Parts Availability

Short production lead times for all plastic parts and suppliers from Germany.

< 1 day
average downtime

From the initial report back to the job site—without a trip to the repair shop.

The mocci System

More than just a bike.

Bike, Service, and the data platform work together to keep your fleet up and running.

BikeServiceData
01 · Bike

Bike

The e-bike for professional use.

  • Designed to meet the needs of modern businesses
  • Adaptable to processes, industries, and applications
  • Long range and maximum flexibility
  • A vehicle that grows with your needs
02 · Service

Service

Maximum Uptime for Your Fleet

  • Easy Claims Filing via App
  • Support right where your fleet is operating
  • A mobile service team covering all of Germany, coming right to your location
  • For smooth day-to-day operation
03 · Data

Data

Data That Improves Your Fleet

  • Stay Informed About What's Happening on the Road with Fleet Dashboard
  • Identify Opportunities and Optimize Costs
  • Manage Fleet Performance Based on Real Data
  • Transparency for Better Decisions and Greater Efficiency
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Questions About the Service

What Operators Ask About the Service.

Maintenance, wear-and-tear parts, and replacement parts are included in the monthly fee. The service comes to your location, so there’s no need to take your vehicle to a repair shop at all.

Our technicians will usually be at your location within 72 hours.

In the event of defects, damage, or accidents, you can quickly and easily create a ticket using our damage reporting app. Our service team will then get back to you promptly and either provide remote assistance or, if necessary, schedule an on-site appointment.

Yes. Our service network is also available outside of metropolitan areas. However, in more rural regions, response times may sometimes be slightly longer due to the greater distances involved.

In most cases, our service team can repair the damage right on the spot. If a bike is out of service for an extended period, we'll provide a replacement bike.

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Next Step

Three ways, and none of them will cost you anything.

Do math, drive, or talk—pick whatever you want to start with.

Potential Savings

Math

We'll calculate your business case based on your trip data: cost per kilometer and your potential savings. The results will be provided as a PDF, including a proposal for the BAFA application.

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Test Drive

Drive

Experience the technology of the future firsthand. Free test drives are available throughout Germany, and longer test drives are also possible for larger orders.

Book a test drive now
Consulting & Contact

Speeches

Whether you have one location or fifty, our experts will work with you to determine which setup is right for your routes.

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