Customer Story · Technical Services

Done with mocci
TÜV SÜD: More
Service calls.

mocci-customer-story-tuv-sud-technical-service

More flexible and cost-effective on the go: The technical field service team uses the mocci SPV to travel to appointments within the city—no driver’s license required, low maintenance, and with tools and materials on board.

125 bikesin the technical field service department, since 2024
+20 locationse.g., in Munich, Stuttgart, Nuremberg, Cologne, Hamburg, Berlin
No chainNo belt, no gears—nothing to break down between appointments
Background

Service calls rarely fail because of technical issues.

TÜV SÜD's field service team inspects equipment, elevators, and vehicles right in the heart of the city. There are rarely more than three kilometers between appointments, and finding a parking spot is almost always a challenge.

Traffic jams and
finding a parking spot

Between two appointments in the downtown loop, more time is spent looking for a parking spot than actually driving the route.

Rotating
Technicians

Company vehicles are tied to specific individuals and driver's licenses. An e-bike that anyone can ride gets to the scene faster.

Tool
must be used with

Measuring instruments, replacement parts, documentation. Everything you need for your appointment is transported safely stowed away and protected from the weather.

Schedule density
is the deciding factor

Every trip saved is an additional operation. Capacity is determined by the cycle time, not by the maximum speed.

In the video

A direct quote from the field service team.

Dimitrios Bachadakis (CEO of mocci) in conversation with Patrick Fruth (CEO of TÜV Süd Mobility Division)
about mocci’s unique selling points and its use in technical field service.

Why Choose an E-Bike Instead of a Company Car

Within the downtown loop, the e-bike gets you from one appointment to the next faster and doesn't require a parking space.

What Really Matters in Business

Reliability over top performance: The e-bike has to be ready to go every morning, without needing a service appointment.

How the Fleet Is Managed

Location, battery level, and maintenance needs are displayed on the dashboard, not in a folder at the branch office.

Patrick FruthCEO · TÜV SÜD Mobility Division
Advantages in Use

How the mocci e-bike performs in the field.

Four points that TÜV SÜD highlights from day-to-day operations.

High Payload

Up to 200 kg total weight, weather-resistant components, sturdy frame. Tools and materials are included.

Low-maintenance

The digital drivetrain doesn't require a chain or derailleur. Less wear and tear means fewer trips to the shop.

Without a driver's license

Anyone on the team can ride it—no training or handover form required. The e-bike is ready to go every morning.

Getting Around Town Quickly

No traffic jams, no hunting for parking. Between two appointments in the downtown ring, every minute saved counts.

Visibility

All eyes on
your brand.

From logos to partial wraps to full wraps

The technical field service team is constantly visible throughout the city. The futuristic design, combined with the TÜV SÜD branding, turns every service call into a moving billboard, with no additional media costs.

The Bundle

The setup for field staff.

The e-bike, frame, and replacement battery come as a single package, designed for field service technicians.

mocci SPVBike
TrailerAccessories
Replacement Battery 800 WhAccessories
mocci fits perfectly into our concept: It’s sustainable, digital, trackable,
and easy to manage.
Patrick FruthCEO · TÜV SÜD Mobility Division
In everyday life

What Matters in Field Service.

Points related to operations that TÜV SÜD highlights in practice.

Extremely durable materials

Frame, fork, and rims made of high-strength plastic.

  • Maximum gross weight of 200 kg
  • Weather-resistant, even during continuous use
  • Mostly recyclable

No More Flat Tires

Schwalbe's airless system.

  • No flat tires, no spare tube
  • Same grip in wet conditions
  • Standard equipment for delivery services

For long shifts

Replaceable 800-Wh battery.

  • Approximately 80 km range
  • Tool-free replacement
  • Second battery included in the bundle
1 / 3
Results from TÜV SÜD

Three figures from
everyday field service.

Data from the day-to-day operations of the TÜV SÜD fleet in the field.

+3 appointments
Service calls per day

Less downtime between appointments, no need to look for parking, and no need to move the vehicle.

0 Workshop
Workshop Dates for the Year

Chainless drive and airless tires: The service comes to the location instead of an e-bike breaking down.

124 bikes
at six locations

Rolled out from the pilot fleet in Munich to six branches.

Questions from the Field

What service providers ask beforehand.

No. You don't need a driver's license or insurance to ride it—just like a regular bike, you just hop on and go.

A great deal—and, above all, flexible. Depending on the application, boxes can be combined at the front, rear, and sides of the bike. In addition, two trailer models are available. Sturdy aluminum boxes are frequently used: for example, a 73-liter box on the luggage rack and a 243-liter box on the Trailer L. This allows the bike to be customized with tools, materials, and spare parts depending on the application. Maximum gross weight of up to 200 kg.

With our battery capacity, we can achieve a range of about 70 km in commercial applications—enough for an entire workday in urban settings.

Yes. The mocci is designed to be used by multiple employees. It is ergonomically designed for people between 155 and 195 cm tall, and the seat can be adjusted to fit each person in just a few seconds without tools.

Yes. With its large, flat surfaces, the mocci e-bike is ideal for custom branding. The delivery boxes also offer additional, eye-catching advertising space, so the entire bike can be customized to match your restaurant’s design.

There is no traditional gearshift—it is simulated electronically via the software. The system automatically adjusts the assistance based on the route and gradient. A virtual shifting mode can be activated as an option.

Your Contact

We'll walk you through
together.

Whether it's one store or twenty: We'll take a look at your tour dates.

Oskar AubartFleet Consulting · mocci
Next Step

Three ways, and none of them will cost you anything.

Doing math, driving, or talking—pick whichever you want to start with.

Potential Savings

Math

Calculate your personalized savings potential now. Find out how much of your budget you can free up for your delivery fleet with the mocci system.

Test Drive

Drive

Experience the technology of the future firsthand. Free test drives are available throughout Germany, and longer test drives are also possible for larger orders.

Consulting & Contact

Speeches

Whether you have one location or fifty, our experts will work with you to determine which setup is right for your routes.