Customer Story · Food & Grocery

With mocci,
Burgerheart Three-Quarters
orbits the Earth.

burgerheart-mocci-customer-story-burger

Burgers with a heart, delivered emission-free: Burgerheart Karlsruhe has been using mocci for two and a half years: 30,000 kilometers, hardly any maintenance, and an e-bike that turns heads.

30,000 kmdelivered—three-quarters of the way around the world
2.5 yearsmocci on its daily delivery route
No chainNo belt, no gears, nothing that breaks between rides
Background

A delivery service is only as good as its most reliable bike.

Burgerheart delivers within the Karlsruhe city limits. Night after night, rain or shine. Several bikes were available for testing before the decision was made. The one that stood out was the one requiring the fewest maintenance intervals.

Outages
cost revenue

An e-bike stuck in rush-hour traffic can't deliver burgers. Reliability was the key criterion in the comparison test.

Maintenance
takes up time

Chains, derailleurs, flat tires: classic wear-and-tear parts mean trips to the repair shop right in the middle of the workday.

Zero-emission
deliver

For Burgerheart, “Burgers with a Heart” also means delivering without emissions, right in the heart of the city.

Driving without
a struggle

Drivers are supposed to deliver burgers, not tackle mountain stages. The powertrain makes every trip a breeze.

In the video

The original audio from the burger kitchen.

Dennis, managing director of Burgerheart Karlsruhe, on mocci's two-and-a-half years of delivery service.

From a Ghost Kitchen to Your Own Setup

We met through a partner restaurant in Aschaffenburg, and since then we've been working together for two and a half years and have traveled 30,000 kilometers.

Why mocci Won the Comparison Test

Several bikes were available for testing. In the end, the infrequent maintenance intervals were the deciding factor.

Branding You Can Hear and See

Minimalist Burgerheart branding on the mocci e-bike—and a sound that makes people turn their heads.

DennisManaging Director · Burgerheart Karlsruhe
Advantages in Use

How the mocci e-bike performs in everyday delivery operations.

Four points that Burgerheart highlights based on two and a half years of experience.

Minimal Maintenance

Of all the bikes tested, the mocci had the fewest maintenance intervals—which is why we chose it.

Co-developed based on real-world experience

Burgerheart had already tested the prototypes: Feedback from day-to-day delivery operations was incorporated into the braking system and airless tires.

Without a driver's license

Anyone on the team can ride it—no training or handover log required. The e-bike is ready for use at the start of the shift.

Getting Around Town Quickly

No traffic jams, no hunting for a parking spot. Every minute saved between the kitchen and the front door counts.

Visibility

All eyes on
your brand.

From logos to partial wraps to full wraps

The delivery fleet is constantly visible throughout the city. The futuristic design, featuring minimalist Burgerheart branding, turns every delivery into a moving billboard—and the distinctive sound makes people look up when the mocci e-bike rides by.

The Bundle

Setting up the delivery service.

The e-bike, frame, and replacement battery come as a single package.

mocci SPVBike
Foodbox BigAccessories
Replacement Battery 800 WhAccessories
We had a lot of bikes to test at the beginning—we decided on mocci because of its infrequent maintenance intervals.
DennisManaging Director · Burgerheart Karlsruhe
In everyday life

What Matters in Everyday Delivery Operations.

Operational details that make all the difference.

Extremely durable materials

Frame, fork, and rims made of high-strength plastic.

  • Maximum gross weight of 200 kg
  • Weather-resistant, even during continuous use
  • Mostly recyclable

No More Flat Tires

Schwalbe's airless system.

  • No flat tires, no spare tube
  • Same grip in wet conditions
  • Standard equipment for delivery services

For long shifts

Replaceable 800-Wh battery.

  • Approximately 70 km range
  • Tool-free replacement
  • Second battery included in the bundle
1 / 3
Results at Burgerheart

Three figures from
everyday delivery operations.

Data from two and a half years of delivery operations at Burgerheart Karlsruhe.

30,000 km
shipped since launch

Three-quarters of a trip around the world—emissions-free through the city of Karlsruhe.

2.5 years
in everyday use

From prototype to production fleet: Burgerheart has been using mocci from the very beginning.

1 Contact
designated contact person

Direct contact with mocci for requests and service—no hotline, no waiting on hold.

Questions from the Food Service Industry

What restaurant owners ask beforehand.

You don't need a driver's license or insurance to ride it—just like a regular bike, just hop on and go.

The standard delivery box has a capacity of 156 liters, providing ample space for most customers. For larger delivery volumes, the capacity can be flexibly expanded—for example, with side bags, a front box, or a trailer when a particularly large amount needs to be transported.

With our battery capacity, we can achieve a range of about 70 km in commercial applications—enough for an entire workday in urban settings.

Yes. The mocci is designed to be used by multiple employees. It is ergonomically designed for people between 155 and 195 cm tall, and the seat can be adjusted to fit each person in just a few seconds without tools.

Yes. With its large, flat surfaces, the mocci e-bike is ideal for custom branding. The delivery boxes also offer additional, eye-catching advertising space, so the entire bike can be customized to match your restaurant’s design.

Your Contact

We'll walk you through
together.

Whether it's one store or twenty: We'll take a look at your tour dates.

Michael EmeleFleet Consulting · mocci
Next Step

Three ways, and none of them will cost you anything.

Doing math, driving, or talking—pick whichever you want to start with.

Potential Savings

Math

Calculate your personalized savings potential now. Find out how much of your budget you can free up for your delivery fleet with the mocci system.

Test Drive

Drive

Experience the technology of the future firsthand. Free test drives are available throughout Germany, and longer test drives are also possible for larger orders.

Consulting & Contact

Speeches

Whether you have one location or fifty, our experts will work with you to determine which setup is best for your routes.